Enterprise Conversation Intelligence

Your best advisor
leaves a trace.
We find it.

Most AI tools analyze calls after they happen. We map the hidden intelligence in thousands of historical conversations — the soft skills, customer context, and emotional patterns your best advisors carry in their heads — and build AI agents that operate with richer context than any human could.

Customer Intelligence — Live
Cautious high-earner — PB-2024-4291
47 interactions · Wallet share 24% · At risk
Trust concern signal detected +78% upsell probability
"I'd move more over if I felt confident it had the same protections as my private bank."
Next Best Interaction
Lead with FCA/ECB regulatory coverage and the dedicated relationship manager offering.
fee sensitivity portfolio concerns trust signals
72%
At-risk prediction accuracy
3wk
Deploy with zero engineering
100%
Call coverage — no sampling

The Gap

Scripts capture knowledge.
They can't capture judgment.

Current Approach

Automates transactional support using internal documentation and manually designed call scripts.

35%Coverage
WeeksManual effort

Cost saving

Fails in 65% of multi-turn scenarios — Salesforce Research, 2024
Tacit Approach

Maps thousands of hours of customer interactions to extract all of the tacit knowledge, customer context and soft-skills hidden in historical calls.

100%Coverage
AutomaticNo manual effort

Revenue driving

Top advisors drive 7% more revenue — McKinsey, 2024

The Method

Mapping the intelligence your organisation already holds

We extract four layers from every customer interaction — building an ontology no competitor can replicate without your historical data.

01
Customer Context
Returning customer signals, churn risk indicators, wallet share history, relationship depth
47 interactions · Wallet share 24% · At risk
02
Domain Knowledge
Product configuration logic, pricing tier rules, compliance requirements, product eligibility
Cross-border succession — 3 jurisdiction matching
03
Language Patterns
Price sensitivity phrases, urgency-hesitation contradictions, competitor mentions, objection language
"I'd move more over if I felt confident..." — trust concern signal
04
Soft Skills
Empathy calibration, reassurance language, validation patterns, pressure response strategies
"I apologise for the misunderstanding, Ms. Westina..." — +4% satisfaction
Historical Calls
ID: 33245768Score 1/5
ID: 33189012Score 5/5
ID: 33100441Score 3/5
+1,247 more mapped
Conversational Ontology
Empathy calibration matrix
Objection language map
Trust concern signals
Churn risk indicators
AI Agent — Live
"That's exactly the kind of complexity our multi-jurisdiction team was built for. I can see you've raised this before — you mentioned your Singapore-based RM handles the APAC side and you need coordination across Swiss, UK and Singapore structures..."
Committed context — 5 features · +78% upsell probability

The ontology grows with every interaction. Your AI agents get smarter over time. No scripts. No rules. Just learned judgment.

The Path

We sell transformation, not tooling.

Phase 1

Predict & Prioritise

Surface the at-risk customers and conversion opportunities your CRM can't see. We map the why behind customer behavior — the context your best advisors carry in their heads, extracted at scale.

72% at-risk prediction accuracy
Phase 2

Coach & Enable

Close the performance gap between your team average and your best advisors. AI coaching agents review every interaction against your conversational ontology — simultaneously improving performance and hardening the intelligence layer.

+7% conversion lift for top advisors
Phase 3

Deploy & Drive Revenue

AI agents that handle high-value customer interactions with richer context than your best advisors. Not scripts. Not documentation. The full weight of your organisation's learned judgment, operating 24/7.

3–5x client ROI
The conversation between a private banker and their client contains more usable intelligence than any document your organisation has ever produced. We've been ignoring it because we didn't have the tools to listen.

Tacit changes that. Not by replacing judgment — by amplifying it.